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Site
Browser Requirements |
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IIf you are having a shopping problem
like the following:
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Unable to set up an account
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Unable to put an item in your
shopping cart
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Unable to complete the
checkout process
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The browser crashes while
using our site
Please check to see that you are
running a recent browser version.
Our site works best with the
following browsers:
- Netscape v4.5 or higher
- Internet Explorer v6.0 or
higher
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AOL v4.0 or higher
In addition, your browser must be
enabled for:
- Cookies
- Java Script
- Security: Secure Socket Layer
(SSL) v2.0 or higher
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If you are shopping from
behind a firewall, your proxy
server must allow SSL
communication through your
firewall.
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Frequently Asked Questions
(FAQs)
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Is it safe to pay online with
Airsoftelite.com?
Absolutely.We use the latest
encryption technology called SSL and
we are so confident that we
guarantee 100% that your online
transaction with us will be secure.
What is your privacy policy?
Airsoftelite.com is very concerned
about your privacy. Please click
here for a full description of our
Privacy
Policy.
How do I cancel an order"
You can usually cancel an order
within an hour of order placement
during normal business hours. Beyond
that timeframe, it is very difficult
for us to cancel orders due to the
rapid transfer of orders in our
supply chain. The exception to this
rule is that we are able to cancel
orders that have been backordered.
If you would like to cancel an
order, Please contact us at
sales@airsoftelite.com.
We will try our best to cancel the
order, but cannot guarantee that we
will able to depending upon where
the order is at in the credit
approval, pick and ship processes.
Can I return a product?
Generally, most products can be
returned within 15 days of shipment.
Very important return policies and
procedures exist, however, and we
would encourage you to familiarize
yourself with our return policies
and procedures prior to ordering.
Please click here for a complete
description of our
Return
Policies and Procedures.
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My Account
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If you would like to change the
billing address, shipping address or
e-mail address information on your
account, after you login to
Airsoftelite.com, In the section
labeled "You can click here to
change your information.",
click on here, you can modify your
billing address, shipping address or
e-mail address. When you are all
finished, click on Continue with
Purchase
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If you wish to delete an item in
your Shopping Cart, click the "Remove"
button that appears to the left of
any item in your Shopping Cart. If
you wish to change the Quantity of
an item you have placed in your
Shopping Cart, click the
"Increase" button or
"Decrease" button.
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Order Change
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If you would like to modify an
existing order, please immediately
contact sales@airsoftelite.com,
we may be able to modify the order
before it is sent to the warehouse.
In many cases, however, the order
may be too far gone in the picking
and shipping process to be modified
and/or stopped.
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Order Cancellation |
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If you must cancel an order for any
reason, please email us at
support@airsoftelite.com
for assistance. An Airsoftelite.com
Customer Service Representative will
determine whether the order has
already shipped, in process, or in
the warehouse. A cancellation
request is no guarantee that the
order will be stopped or cancelled.
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Payment Method |
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At this time, Airsoftelite.com
accepts the following payment
methods:
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Sales Tax |
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Most states require that taxes be
collected on sales transactions
between residents and merchants
physically located in that state.
We have physical points of
presence in California states. When
we ship orders to residents of
California state, we are required by
law to collect the applicable state
sales taxes and pay them to the
taxation authority in the respective
state.
If you or your organization have
been approved for tax-exempt status
in your state, please contact an
Airsoftelite.com Customer Service
Specialist.
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Return Policy
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We also offer a 15 day return policy
if you are not satisfied with your
purchase. Returned items must be in
ORIGINAL condition with all original
packaging and manuals. BB’s and
accessories are not returnable.
There is a 15% restocking fee for
returns and shipping charges are not
refunded. Cost of sending the
product back to us is also not
covered in our warranty and return
policy. You must fill out a RMA form
before returning merchandise,
You must contact Airsoftelite.com
via email for all warranty and
return claims prior to returning
products. Do not ship back the
inventory without any authorization
from Airsoftelite. Non authorized
return or warranty claims will not
be processed.
A copy of your invoice or packaging
slip must accompany all returns.
Before returning any item, you
must email us with the RMA
information requested below and
submit the form to our Customer
Support Department (support@airsoftelite.com)
for a Return Merchandise
Authorization (RMA) number. No
returns, of any type, will be
accepted without a RMA number on the
exterior of the box in plain sight.
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more info
